DEPOT SUPPORT SERVICES
Each one of our clients receive their own personalized repair management dashboard which makes sending in a unit for repair as easy as a few clicks of a mouse. Your personalized dashboard allows you to start new repairs, track open orders, and discover common hardware failures. A few clicks is all it takes — there’s no need to pick up a phone or decipher warranty details.
In seconds, you’ll have your confirmation and shipping labels ready, saving a heap of administrative time and maintenance headaches. Your secure dashboard keeps you constantly updated as to the location and status of your devices, what repairs we’ve made, and precisely when the devices will be back in your hands. The dashboard allows you to easily manage multiple contracts eliminating administrative headaches.
Depot service provides:
- Cost effective service agreements
- Flexible and fast repairs with the Advanced Exchange option
- Time and materials option for non-standard repairs
- 24/7 Web portal for easy repair management and status views
- Easy to read reporting allowing you to track device failures over time and by location
- Notification system when actions require your attention